Hospitals Can Now Book Lyft Rides Inside Epic
For the first time ever, the Lyft Smart on FHIR app powered by VectorCare brings Lyft’s nationwide sedan network directly into your Epic workflow. Book rides for patients and care providers alike without ever leaving your EHR.
Trusted By Leading Health Systems
Lyft Now Integrates with any Smart on FHIR Enabled EHR
Request a demoSchedule Lyft Rides in Seconds Without Ever Leaving Your EHR
Lyft is the first—and only—sedan car service provider that integrates with Epic through Smart on FHIR. So case managers never have to leave your EHR to book transportation again.
Access Lyft’s Nationwide Network in Epic
Tap into Lyft’s entire sedan network in seconds right inside your EHR. Coverage is consistent coast to coast, so you can get your patients anywhere they need to go.
Book Lyft Rides Inside Epic in 60 Seconds
Schedule Lyft rides in seconds inside Epic. Patient information automatically populates through secure FHIR APIs—no phone, no fax, and manual data entry required.
Track Patient Rides in Real Time Inside Epic
Monitor ride status, driver arrival, and trip completion directly in the patient chart. Every status update flows back into Epic automatically so your team always knows where patients are.
How Leading Health Systems Use
Lyft Inside Epic Every Day
See how health systems are transforming patient logistics without disrupting clinical workflows. Lyft’s Epic integration powered by VectorCare makes critical daily use cases completely seamless.
Let patients book rides where they book appointments—inside MyChart
Eliminate transportation as a barrier to care. Patients can now book Lyft rides to their appointments directly inside the MyChart portal they already use — no phone calls, no staff coordination, no separate apps required.
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Book Patients Lyft Rides Home at Discharge
Eliminate discharge delays by scheduling Lyft rides while completing discharge paperwork. Real-time tracking ensures vehicles arrive exactly when patients are ready, reducing wait times and improving bed turnover.
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Schedule Reliable Rides
for Doctor’s Appointments
Reduce no-shows and improve access to care by scheduling Lyft rides for patients' upcoming appointments. Automated reminders and reliable service ensure patients arrive on time for critical follow-up care.
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Automate Recurring Dialysis Transportation
Set up standing transportation orders for chronic care patients receiving regular dialysis treatment. VectorCare handles recurring scheduling, confirmations, and tracking—reducing administrative burden and improving outcomes.
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Coordinate Care Team Transport to Patient Homes
Enable home health nurses, social workers, and care coordinators to quickly schedule Lyft rides for patient home visits. Simplify logistics coordination and increase the number of patients your team can see daily.
Request a demoPatient Logistics Shouldn’t
Slow Down Care
Book patient transportation, home health visits, and medical device delivery in 60 seconds or less right inside your Epic discharge workflow.
Reduce patient no-show rates significantly with sedan car rides with Lyft. Outcomes are better and 8 out of 10 patients prefer Lyft rides for doctor visits.
Eliminate broker fees, reduce administrative overhead, and streamline your patient logistics to see up to 8-figure annual returns.
What Leading Health Systems
Say about VectorCare
Simple Implementation, Immediate Impact
VectorCare handles all data mapping, integration, and security compliance behind the scenes—so your team can go live in 30 days or less, with zero custom code and minimal IT involvement.
Frequently asked questions
Does the Lyft integration work with our Epic version?
The Lyft Smart on FHIR App works with any Epic instance that supports Smart on FHIR applications through Epic's App Market. Most modern Epic implementations include this capability. During our initial discussion, we'll verify compatibility with your specific Epic version and configuration.
How long does implementation take?
Typical implementation takes 15-30 days and involves three phases: (1) technical integration with your Epic instance, (2) data mapping and workflow configuration, and (3) staff training and go-live. We work closely with your IT team and Epic representatives to ensure smooth deployment. For hospitals with existing VectorCare relationships, Epic integration can be added to your current setup even faster.
What does the onboarding process look like?
We manage onboarding in partnership with you and your Epic team. This includes connecting VectorCare to your Epic instance, mapping patient data fields, setting up authentication (SSO or Epic's protocols), configuring your initial workflows, and training your staff. Our team handles the technical complexity while you maintain control over policies and workflows.
Is patient data secure?
Yes. VectorCare is HIPAA compliant and SOC 2 Type II audited. All data transmission between Epic and VectorCare uses encrypted channels. Patient data is stored securely in US data centers (or Singapore for APAC clients) with multiple layers of protection including encryption at rest, least-privilege access controls, and comprehensive audit logging.
Can we customize workflows for different departments or patient types?
Absolutely. VectorCare's workflow builder allows unlimited customization by department, service line, patient condition, insurance type, or any other criteria. You can create different protocols for ED discharges vs. planned discharges, pediatric vs. adult patients, or any other segmentation that matches your operations. Changes deploy instantly without IT intervention.
What if Lyft isn't available in certain areas we serve?
While Lyft provides extensive coverage across the United States, VectorCare's platform can integrate with additional transportation providers in areas where Lyft service may be limited. We'll work with you to ensure complete geographic coverage for your patient population.
What ongoing support do you provide?
VectorCare includes 24/7 support, a comprehensive knowledge base, dedicated implementation specialists, and ongoing optimization assistance. We monitor system performance, provide regular training updates, and work with you to continuously improve workflows. Our Customer Success team proactively identifies opportunities to increase efficiency and ROI.
Do I need my own Lyft account?
Yes, an existing or new account will be associated with your Lyft Smart on FHIR app downloaded.
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See How Fast You Can Schedule Your First Lyft Ride in Epic
Experience how the Lyft Smart on FHIR App powered by VectorCare eliminates transportation coordination delays, reduces no-shows, and improves patient access to care—all while keeping your staff inside Epic where they belong.
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